Refund policy

If the product is damaged or contains defects the user agrees to report said defects to the site within 7 days of receiving the merchandise. The site will then determine the best course of action to be taken. The company will not provide service for any reports received after 7 or more days have elapsed from an order's date of receipt;

Users agree to follow the process noted above and to abide by any service terms set by the company.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@setsunastudio.com.